At Silce London, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition as received
It must be in its original packaging
Tags (if applicable) must be attached
You must provide proof of purchase (receipt or order confirmation)
To start a return, please contact us at:
📧 customercare@silcelondon.com
Please note: Items sent back without requesting a return first will not be accepted.
If your return request is approved, we will provide instructions on how to return the item.
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can review the issue and resolve it as quickly as possible.
For hygiene and safety reasons, certain items cannot be returned:
Opened or used skincare or haircare products
Products that have been unsealed after delivery
Items purchased on sale or during promotions
Complimentary / PR products
Free gifts or samples included with your order
We also cannot accept returns for items that have been tampered with, damaged due to improper use, or have broken seals.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for assistance.
The fastest way to receive a different product is to return the original item (if eligible). Once your return is accepted, you can place a new order for the desired product.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
Refunds will be processed to your original payment method
Please allow up to 10 business days for the refund to appear
Your bank or credit card provider may take additional time to process the refund
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 customercare@silcelondon.com
